What happens to my credits if I cancel?
They’re held for six months. Cancel your subscription and your credit balance is preserved for six months from the cancellation date — resubscribe within that window and every credit is restored. After six months, unused credits expire. One thing to be aware of: if you’ve spent credits on a claim or commission that hasn’t been […]
Why is it better to subscribe at checkout rather than later?
Two things are included when you subscribe at checkout, at the same time as purchasing your package, and only then. First, your first 90 days are free: full membership from day one, with your first payment 90 days away — and nothing to pay if you cancel before then. Second, 2 bonus credits, enough to […]
How do credits work?
Credits are how subscribers add new documents to their suite. One credit is added to your account every month your subscription is active, and credits bank up for as long as you stay subscribed. You can spend them two ways. Claiming a document from the TradieVolt library — a document we’ve already released, customised for […]
What does “first access to new TradieVolt documents” actually mean?
It means the TradieVolt document suite is built to grow over time, and subscribers get the new releases first. Here’s how it works. The TradieVolt team is continually building new documents for the platform. We don’t commit to a fixed schedule, because we’d rather release a document when it’s right than ship one to hit […]
Is there a minimum subscription term?
No. There’s no minimum term, no lock-in contract, and no cancellation fee. The subscription is month to month. We believe the service should earn your continued subscription every month, not trap you into one.
If I subscribe later after buying a package, do I get the subscription benefits retroactively?
Subscription benefits begin from the date you subscribe, and billing starts the same day. The 90-days-free period and the 2 bonus credits are exclusive to subscribing at checkout, so they don’t apply to a later subscription. Partner offers are available only during an active subscription, and your credits start accruing from the month you join. […]
Does my package investment expire?
No. Your Complete Package is yours to keep and use indefinitely. As we release new documents to the TradieVolt platform, the Complete Package grows and the price for new customers rises to reflect that. If you want to pick up each new document as we release it, that’s what the subscription provides — you claim […]
Will my subscription price change over time?
Subscription pricing is reviewed periodically and may change over time, similar to most common subscription services. If pricing changes, we’ll give existing subscribers reasonable notice in advance of the change taking effect. We commit to transparency. You’ll always know what you’re paying and why, and nothing will change without warning.
What happens if I stop paying my subscription?
If a subscription payment fails, we’ll retry and notify you so you can update your payment details through the MyVolt portal. If the subscription lapses, your portal access and subscription benefits pause until payment is restored. Your already-delivered documents remain with you either way. We don’t hold your documents hostage over a failed payment.
How do I cancel my subscription?
You can cancel your subscription at any time through the MyVolt portal. There’s no phone call required, no cancellation form to argue through, and no retention script. We believe the service stands on its own merits. If you’re cancelling for a reason we should know about, we’d genuinely appreciate hearing it so we can improve, […]