Is there a phone call or meeting as part of the onboarding process?
Yes. After you complete your onboarding form, you’ll schedule a call with the TradieVolt team. The call is typically around thirty minutes and is included as part of every package. It’s a chance for us to walk you through the process, confirm we have what we need to build your documents properly, and answer any […]
What happens if I make a mistake on the onboarding form?
It’s not a problem. Any corrections can be submitted as a change request once your documents are delivered, and we aim to action them within two business days. If you notice an error before your documents have been delivered, contact us directly and we can make the correction before the build is completed.
I run my electrical business under multiple entities or trading names. Can TradieVolt accommodate that?
Each TradieVolt package is set up for one business entity. If you operate under multiple entities that require separate document suites, each would require its own package. Get in touch before purchasing and we can talk through the best approach for your situation.
What if my logo or branding isn’t finalised yet when I want to sign up?
You can begin the onboarding process and note that your branding is pending. We’ll build your documents with placeholder branding and update them once your final assets are ready. This counts as a change request and is covered under your 90-day revision window. We’d rather get started and update than have you delay getting your […]
Can I request changes to my documents during the 90-day revision window?
Yes. Every TradieVolt package includes 90 days of unlimited revisions from the date your documents are delivered, regardless of whether you’re subscribed. Submit your changes through the MyVolt portal and our team handles them.
What format will I receive my documents in?
Your documents are delivered as PDFs through the MyVolt portal. Reference documents such as capability statements, policies, and guides are ready to use as delivered. Operational documents that you complete per job or per customer, such as invoices, quotes, and warranty forms, are delivered as PDFs you can fill in using any modern PDF reader, […]
Do I need to know how to use Canva or any design software?
No. You never need to open a design tool. Your documents are built, customised, and maintained entirely by the TradieVolt team. When you need something changed or want a new document created, you submit a request and we handle it. The only platform you’ll interact with is the MyVolt portal, which is where your documents […]
How long does it take to receive my documents after I submit the onboarding form?
Your complete document suite is typically delivered within five business days of receiving your completed onboarding form. Our team customises all documents with your business information and branding before delivery. Nothing is handed to you half-finished and left for you to complete. You’ll be notified through the MyVolt portal when everything is ready.
What information do I need to provide to get started?
The onboarding form will guide you through everything we need, but broadly you’ll want to have the following ready: your business name and trading name, ABN, contact details, licence number and jurisdiction, insurance details, logo files, and your brand colours if you have them. The form takes most prepared business owners around eight minutes to […]
How does the onboarding process work?
After purchasing your TradieVolt package, you’ll complete a short onboarding form that captures your business details: trading name, contact information, licence numbers, branding assets, and a few other specifics we need to build your documents accurately. Once submitted, our team gets to work customising your full document suite. You’ll receive your completed documents through the […]