How do you make sure my documents stay consistent across the whole suite?
Because your documents are maintained by a specialist team that holds the full picture of your suite, not by you jumping between files. When you update your phone number, it gets updated everywhere it appears. When your branding evolves, the whole suite moves with it. When you add a new document, whether a claimed TradieVolt […]
Can my branding be updated if it changes?
Yes. If your logo, brand colours, or overall visual identity change, we update your entire document suite to reflect the new branding. A comprehensive rebrand is a significant piece of work and is treated as a design change rather than a minor amendment, with turnaround typically within five business days per document. For substantial rebrands […]
What happens when my business details change?
You submit a change request through the MyVolt portal. Straightforward updates like a new phone number, updated insurance certificate, renewed licence, or staff change are typically actioned within two business days. Any document that references the changed information gets updated, not just the first one you mention. Part of what the subscription covers is consistency […]
Can I make my own edits to TradieVolt documents?
For most documents, no. TradieVolt documents are built and maintained by our team specifically to keep the design quality and brand consistency intact. Customer-editable fields exist in operational documents like invoices and quotes so you can fill them in per job, but the structural design of every document remains in our hands. This is deliberate. […]
What if the change I need is urgent?
We aim to turn around minor amendments within two business days and design changes within five, and these times are designed to cover the vast majority of what our customers need. If something is genuinely urgent, flag it clearly in your request and we’ll do what we reasonably can to accommodate. We don’t operate an […]
How do I submit a change request or new document brief?
Through the MyVolt portal. Every subscriber has access to a structured request form that captures what you need, what document it relates to, and any supporting information we might need to get it right first time. For new document commissions, the form prompts you to describe what the document is for, who uses it, and […]
Can I request entirely new documents that aren’t part of my package?
Yes. Subscribers can commission entirely new documents built to their brief, using the credits included with the subscription — one credit per page of the finished document. You give us the brief, and we design and iterate with you until it’s right. Typical turnaround is around ten business days from agreed scope, depending on complexity. […]
What counts as a “minor amendment” versus a “design change”?
This distinction doesn’t affect how you submit a request, and you don’t need to categorise it yourself. It only exists to help set expectations around turnaround. For reference, a minor amendment is a small, clearly-defined update to an existing document, such as updating a phone number, changing a staff name, refreshing a licence expiry date, […]
Can I request changes to my documents after they’ve been delivered?
Yes. Change requests are included in your subscription and can be submitted at any time through the MyVolt portal. Minor amendments such as contact detail updates, staff changes, or content tweaks are typically turned around within two business days. More involved design changes are typically turned around within five business days. There’s no cap on […]
How customised are TradieVolt documents to my business?
Every document in your package is built around your business. Your name, branding, licence details, insurance information, contact details, and operational specifics are baked into the documents before they’re delivered, not pasted on top of a generic template. This is the difference between a document that looks like it was made for you and one […]