What kind of support do I get during my 90-day revision window?
Every Complete Package includes 90 days of unlimited revisions from the date of delivery, whether or not you subscribe. During your 90-day revision window, unlimited changes to your existing documents are covered, with the same indicative turnaround times as the subscription. The main differences between the revision window and a full subscription are that the […]
Is there a limit to how many requests I can submit at once?
No. Change requests to existing documents are uncapped — submit as many as your business needs. New documents are different: claiming a TradieVolt release or commissioning a bespoke build draws on the credits included with your membership, so the pace is set by the credit balance you’ve built up. Your subscription needs to be active […]
How do you handle mistakes on TradieVolt’s end?
We correct them, quickly and without fuss. If a mistake has gone out on one of your documents, that’s our problem to fix, not yours. We’ll prioritise the correction above the standard queue and communicate with you directly about what happened and how we’re preventing it from happening again. Mistakes are unavoidable in any service […]
What if I’m not happy with how a change or new document has been done?
Tell us. Every piece of work we do for you is iterative by nature, and revisions are part of the process, not an add-on. If something doesn’t land the way you wanted, flag it and we’ll rework it. For new document commissions in particular, iteration is built into the service, and we don’t cap how […]
Can I track the status of my requests?
Yes. The MyVolt portal shows the status of every request you’ve submitted and where it sits in our workflow. You won’t need to email us asking for updates. If we need additional information from you to complete a request, you’ll be prompted through the portal.
What hours is support available?
Our team is available during Australian eastern business hours, Monday to Friday. Requests submitted outside those hours are picked up the following business day. Turnaround times quoted across the service are measured in business days, so weekends and public holidays don’t count against the window.
Who will I be dealing with when I submit a request?
You’ll be dealing with the TradieVolt team. Requests are routed through our internal workflow rather than tied to a single staff member, which means you’re not dependent on one person being available for your work to progress. Every request goes through the same quality process regardless of who actions it, so the output is consistent. […]
What happens if my request isn’t actioned within the expected turnaround?
If a request is taking longer than the typical turnaround time, you’ll be notified through MyVolt with an updated estimate. You won’t need to chase us for progress or wonder where your request sits. If you feel the standard of service isn’t being met, tell us directly and we’ll make it right.
What are your standard turnaround times?
We aim to turn around minor amendments to existing documents within two business days, and more involved design changes within five business days. Net new documents commissioned through your subscription are typically delivered within around ten business days, though this varies significantly depending on the complexity and length of the document. These are indicative turnaround […]
How do I get in touch if I need help?
The primary channel for support is the MyVolt portal, where you can submit change requests, new document briefs, and general questions directly to our team. This keeps everything in one place and attached to your account, so we can see your document suite and respond with full context. For matters that fall outside document work, […]